Bespoke Training

This workshop is an overview of the features of the main MS Office Packages. It is a whistlestop tour of useful hints and tips of the top 5 programmes used within MS Office, this includes Word, PowerPoint, Outlook, Excel and Teams. A workshop like this will equip delegates with new knowledge, tools and resources they
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Overview By the end of this workshop delegates will have an overview understanding of the Read coding, and medical terminology needed to enable them to fully contribute to the safe, practice application of “Correspondence Management”. Delegates will also receive a number of standard checklists and templates which they will then be able to adapt for
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Overview By the end of this workshop delegates will understand the NHS complaints procedure and be able to identify the key responsibilities and actions required at each stage. Delegates will also be able to handle complaints in primary care effectively using this procedure. This workshop will also focus on the need for a quality approach
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Overview Delegates will update their skills and knowledge of Employment Law and HR based on recent developments and exploring some complex common situations which occur in primary care. Delegates will also be able to explore best practice approaches and share experience with colleagues.This training session is aimed at managers in primary care who already have
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Overview The aim of this workshop is provide delegates with a clear understanding of how to identify and exploit potential funding opportunities whilst at the same time minimising any non-value adding cost. Delegates will be afforded the opportunity for facilitated group work where they can reflect on how well they presently exploit traditional funding streams
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This half-day workshop for non-clinical practice staff provides an introduction to the importance and benefits of effective coding. To book a place please email Lauren Hoadley lauren.hoadley@nhs.net    
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Overview The key objective of this workshop is to enable all practice staff, regardless of role, to understand the importance of resilience in the workplace, and how it can help to avoid issues such as poor staff retention, absenteeism, low mood and poor productivity. The workshop will provide delegates with an opportunity to learn strategies
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An interactive workshop Delegates will consider: • Why conflict occurs • If conflict is inevitable / necessary • Whether stress in the workplace contributes to conflict between team members • Why certain workplace challenges develop into conflict situations • Why certain personalities generate problems within the team • How poor supervision contributes to internal conflict
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