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Induction Workshop for New Reception Staff
29th September 2022 @ 09:30 - 16:30
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The workshop will provide delegates with a brief introduction to:
• The role of the receptionist and how they can effectively support the Primary Health Care Team
• Patients’ rights and confidentiality
• Dealing with complaints
• The structure of the NHS and how general practice fits into the bigger picture
• Where the practice’s income comes from and ways in which the receptionist can help ensure it is maximised
• Basic telephone skills and behaviour
• Health and Safety awareness
To book a place please email info@richmondtraininghub.net
